Important information

Before you begin your program at Northeastern, please review this information carefully and follow any instructions that apply to you. We look forward to meeting you soon on the Toronto campus.

Academic Advising

If you require assistance to discuss course registration, academic planning and course registration please contact:

For the College of Professional Studies – CPSTorontoAdvising@northeastern.edu

For all other inquiries or urgent assistance contact Learner Services – learnerservices@northeastern.edu or call 1-833-685-3276.

Activate Your myNortheastern Account

You will find most functions and services related to your academic experience at Northeastern (e.g. course registration, your course schedule, student accounts, etc.) in the myNortheastern under the Self-Service tab. You can also use your myNortheastern account to access your student email account, powered by Office 365. We encourage you to check your Northeastern email regularly.

Admitted students should receive information on activating their myNortheastern account by email. If you have not received this information, or if your activation token has expired, please contact our Office of Information Technology Services.

If you are a newly admitted student looking for information or support for your study permit application, please visit the Office of Global Services, in the Studying in Canada section.

Managing Your Email to Receive Important Communications

It is important that you get into the habit of logging into your myNortheastern account to check your new Northeastern email inbox. Official communications from the university will always be delivered to your Northeastern email address. In addition to the Outlook platform, your Northeastern email is connected to Office 365 which provides you a whole host of powerful collaboration tools including Teams, OneDrive, SharePoint, and many more.

Health Insurance

International students in Canada are required to obtain a comprehensive health insurance plan for the duration of their stay in Canada. Before you plan your trip, please enroll yourself for health insurance from guard.me.

After successfully enrolled in a health insurance plan, please print a copy of your insurance card and bring it with you on your trip to Toronto.

• To mail a claims submission: 80 Allstate Parkway, Markham, ON, L3R 6H3; Fax to 1-866-329-6948
• Submit your claims online by logging in to https://www.guard.me/myaccount/
• Connect with Canadian doctors on your phone or laptop anytime, anywhere, please register at https://app.getmaple.ca/register
• For General Inquiries, please contact Guard.Me at 1-877-873-8447 (24 hours per day, 7 days per week)

Husky Student ID Card

All students will be required to display their Husky Student ID card while on campus. You will need your card to access campus as well as an elevator card. If you have not received your Husky Student ID card, you can submit a request for the card to be produced.

Husky Cards will be available for pick-up during the scheduled campus Orientation Week. You must present a photo ID (passport or driver’s license) upon pick-up.

The first Husky Card is issued free of charge. Replacement cards are $25.00 (USD).

Information for International Students

We are committed to ensuring that our students have the most up-to-date, easily accessible information. Please visit the Office of Global Studies FAQ page dedicated to international inquiries for students at the Toronto and Vancouver campuses. On this page, you will find answers to questions related to travel, study permits, health insurance, deferral, quarantine, and other topics.